Global Self-Service Kiosk Market to Expand at a CAGR of 11% Over the 2021 to 2031


The COVID-19 pandemic has hit the world and has led to the slowdown of most economies. However, it has also opened the doors for various innovative businesses, such as voice-based self-service kiosks. Touch-based self-service kiosks are already in trend due to better customization, reduced waiting time, and enhanced consumer experience. Due to the fear of contracting the virus, customers are looking for alternatives such as voice-based self-service kiosks that have the same features and can help reduce the spread of the virus significantly.

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Implementing a voice-based self-service kiosk would also ensure that customers make requests naturally and conversationally. Voice assistants that can calmly take orders or accept payments will ensure an enhanced customer experience. Additionally, new technological developments in the field of AI are opening up more possibilities for voice-based self-service kiosk operations.

As per a new report published by Fact.MR, the self-service kiosk market is anticipated to expand at an impressive CAGR of around 11% over the next ten years.

Key Takeaways from Market Study

  • The payment sector is anticipated to be a major driver for self-service kiosk sales.
  • Among the end uses, the retail sector has been the fastest-growing segment, owing to the rising of the high disposable income class over the past half-decade.
  • Asia Pacific is set to dominate market revenue in 2021, and continue to do so through 2031.
  • The market in the U.S. is expected to rise significantly through 2031.
  • Due to the COVID-19 crisis, demand for self-service kiosks was hit in 2020, but with voice-based self-service kiosks, it is expected to gain traction again.

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self service kiosk market region

Key Market Segments Covered

  • Product
    • Food Self-service Kiosks
    • Beverage Self-service Kiosks
    • Retail Self-service Kiosks
    • Parking Self-service Kiosks
  • Payment Method
    • Cash Payment Self-service Kiosks
    • Non-cash Payment Self-service Kiosks
  • End User
    • Self-service Kiosks for Banking & Financial Services
    • Self-service Kiosks for Healthcare
    • Self-service Kiosks for Retail
    • Self-service Kiosks for Hospitality
    • Self-service Kiosks for Transportation

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Winning Strategy

Key market players have been spending on research & development to come up with newer technologies with improved AI and higher operational flexibility. These enhancements will drive demand for self-service kiosks in the medium- to the long-term forecast period, across regions.

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