Ticketing Solution Market: Introduction
The growing adoption of automated workflow and continuous improvement in cloud technology is driving the global ticketing solution market. A ticketing solution converts all the incoming requests into tickets. Ticketing solution handles requests from multiple channels. Ticketing solution track, prioritize and follow-up on customer request.
Ticketing solution enables enhanced customer service. Ticketing solution streamlines the process and simplifies the workflow. Ticketing solution enables interaction with customers with-in a single window. Ticketing solution also enables to track the past information or data about the customer. Ticketing solution collects all the relevant customer data and enables the service providers to improve their services. Vendors provide Ticketing solution with a dashboard for real-time tracking, reporting and analytics. Ticketing solution provides the holistic picture about the functioning of call center and makes it easy to identify any frequently repeating issue.
Ticketing Solution Market: Key Development
In July 2018, ScotRail, Scotlands’s national rail operator launched new Ticketing solution i.e. Rambus mobile ticketing solution. This new Ticketing solution enables customer to buy and download ticket through smartphones.
Ticketing Solution Market: Key Players
Some of the key players of Ticketing solution are
- IMG Tickets
- SAP SE
- 360 Ticketing
- Chetu Inc.
- Ticket Solutions
- Trimax IT Infrastructure & Services Ltd.
- Active Network LLC
- Ticketebo Pty Ltd.
Ticketing Solution Market: Segmentation
Segmentation based on the type of deployment:
The Ticketing solution market is segmented based on the type of deployment i.e. on-premise and SaaS based. With continuous improvement in cloud technology and high adoption of cloud based technology, SaaS based deployment is expected to have major market share during the forecast period.
Segmentation based on the component:
The Ticketing solution market is segmented based on the type of component i.e. software and services. Services market can be further segmented as professional services and managed services.
Segmentation based on the end-user:
The Ticketing solution market is segmented based on the end-user i.e. museums, live events, stadiums, movie theatre, theme parks and others.
Ticketing Solution Market: Regional
North America and Europe are expected to have the major market share of global Ticketing solution market during the forecast period due to the huge number of events happening in these regions. APEJ is expected to be the fastest growing region during the forecast period due to the continuous developments in developing countries such as China and India and increasing disposable income.
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